We take pride in supplying top quality products. However, if you are not satisfied with the supplied product, please read our return conditions, then email us with your details.
Conditions of return
Please contact us to arrange your return and refund.
- All goods must be returned within 7 days.
- All goods returned must be with original packaging and both goods and packaging must be in brand new condition.
- A Goods Return Authorisation form must be completed. We will send this to you when you email us.
- Returned items must include the name and details of the purchaser, and the original invoice number.
- Shipping charges for returned purchases (excluding damaged or incorrect orders) will not be refunded, and returned goods will be at purchaser's risk until received by Allflow.
- The return freight is paid by the buyer.
- Cut lengths of hose are non-returnable, as these are not easily re-salable.
Please note, if the original purchase was made with a credit card, the refund will only be made to the same credit card used for the purchase.